Chapters
- 1
Chapter 1
What a Business Analyst Does
The role, the BABOK Guide and its six core concepts, the six knowledge areas, how BAs differ from PMs and product owners, and the certification path.
BA roleBABOKCertifications9 min7 lessons28 quiz questions - 2
Chapter 2
Stakeholders and Elicitation
Finding and analyzing stakeholders, then gathering facts through structured interviews, workshops, observation and document analysis.
InterviewsWorkshopsStakeholder analysis7 min6 lessons30 quiz questions - 3
Chapter 3
Writing Requirements
Requirement types, BRDs and FRDs, user stories, acceptance criteria, traceability, prioritization and change control.
User storiesAcceptance criteriaTraceability12 min8 lessons37 quiz questions - 4
Chapter 4
Process Modeling: As-Is and To-Be
Flowcharts, swimlanes, BPMN, SIPOC, use cases and basic data models, and how to run an as-is / to-be mapping exercise.
As-is / to-beBPMNSwimlanes9 min7 lessons31 quiz questions - 5
Chapter 5
Root Cause and Strategy Analysis
5 Whys, fishbone, Pareto, gap analysis, SWOT, PESTLE, business cases, cost-benefit and feasibility.
Root causeGap analysisBusiness case9 min9 lessons33 quiz questions - 6
Chapter 6
Agile, Scrum and Delivery Methods
Waterfall versus Agile, Scrum roles, events and artifacts, Kanban, backlog refinement, estimation, and the BA's place on an agile team.
ScrumKanbanBacklog7 min7 lessons32 quiz questions - 7
Chapter 7
Coordinating Initiatives, Risk and Change
Running several projects at once, status and RAG reporting, RAID logs, risk responses, dependencies, escalation and organizational change management.
RAID logStatus reportingChange management7 min7 lessons29 quiz questions - 8
Chapter 8
Testing, UAT and Release
Test levels, writing test cases, UAT, the defect life cycle, severity versus priority, triage, go-live, hypercare and SLAs.
UATDefect triageGo-live7 min7 lessons34 quiz questions - 9
Chapter 9
Data Skills: Excel and SQL
Tables and keys, Excel lookups and pivot tables, SQL from SELECT to JOINs and GROUP BY, data quality checks and data mapping.
SQLExcelData quality8 min8 lessons36 quiz questions - 10
Chapter 10
KPIs, Dashboards and Reporting
Designing KPIs, leading versus lagging indicators, dashboard design, Power BI and Tableau basics, choosing charts and telling a story with data.
KPIsDashboardsPower BI / Tableau7 min7 lessons33 quiz questions - 11
Chapter 11
Process Improvement: Lean and Six Sigma
Lean wastes, DMAIC, PDCA, Kaizen, flow metrics, SOPs, automation and how to prove an improvement.
LeanSix SigmaSOPs8 min8 lessons36 quiz questions - 12
Chapter 12
Banking and Finance Domain
Accounting basics, general ledger, reconciliation and breaks, nostro and vostro, payments, regulation and controls, and financial statements.
ReconciliationGeneral ledgerPayments8 min8 lessons42 quiz questions - 13
Chapter 13
Communication, Facilitation and Influence
Writing for stakeholders, presenting, handling conflict, negotiation, influencing without authority, cross-cultural work, training users and professional ethics.
FacilitationInfluenceTraining users8 min8 lessons32 quiz questions - 14
Chapter 14
Acing the BA Interview
How BA interviews run, your introduction, building STAR stories from your own experience, common questions, case studies and questions to ask.
STAR storiesCase studiesQuestions to ask10 min9 lessons33 quiz questions Final exam
30 questions drawn from every chapter. Unlocks after you take all 14 chapter quizzes.
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