EXCEL · HANDS-ON WORKBOOK
Returns operations dashboard
- Clean channel labels with TRIM/LOWER, calculate handling cost and flag SLA breaches.
- Use a lookup to assign team owners and explicitly identify unmatched channels.
- Build a pivot by channel: cases, total handling cost and average days. Add a chart and recommend one intervention.
Check your conclusion
Totals: 48 cases, 24 SLA breaches (>4 days), £170.40 handling cost. Pivot source is Prepared; filter headers and refresh after edits.